Vacancy: Technician - Warranty Facilitation Centre

Technician

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting Line: Warranty Manager

Job Purpose

The purpose of this position is to provide exceptional customer service through exceptional workmanship by providing fast and accurate diagnostics and repair of IT hardware. 

The candidate must have a comprehensive knowledge of computer systems and be able to work diligently and accurately using their developed problem-solving skills to ensure optimal workshop functionality, whilst aintaining effective turnaround times and service levels.

Recruitment Specialist

[email protected]

This role requires a qualified Computer Technician to assess, diagnose, and repair IT Hardware and related equipment. 

• Desktop repairs – Hardware troubleshooting & repairs to desktop systems
• Accurately diagnose and assess repair required
• Complete component testing, completing repairs and/or replacements as required 
• Diagnose and complete Notebook, Mobile and Tablet phone repairs
• Conduct Peripheral testing for vendor escalation including printers, digital cameras, CCTV and POS
• Conduct Software recovery & repairs (including all OS’s)
• Troubleshoot communications devices including network LAN’s and WAN’s
• Maintain job card updates 
• Provide and manage customer feedback on repairs
• Provide both telephonic and on-site support to customers and managers

Experience and Knowledge:

• A minimum of 3 years of IT technical experience
• Sound understanding of networking
• Solid Windows operating system (OS) knowledge.
• Solid knowledge of Windows processing hardware
• Experience working in a customer services environment will be an advantage 

Skills and Education:

• Matric 
• A+
• Driver's license
• Must be able to troubleshoot communications devices
• Excellent computer literacy in MS Word, Excel, Outlook, and PowerPoint 
• Able to work in a well-organized, efficient, and meticulous manner.
• Excellent communication skills, writing skills, and people skills are required.
• Excellent IT technical skills are required.
• Conflict management skills 
• Quick and continuous learner of new software tools and processes
• Service quality orientated
• Customer focused
• Excellent time management i.e., deadline driven, able to plan and prioritize a high workload
• Solid administration skills
• Understanding of basic finance
• Good written and verbal communication skills to provide feedback to customers 
• Ability to be tactful and diplomatic
• Able to work as a team and collaborate with others as well as to work independently 
• Good analysis and evaluation ability

• Mature individual
• Passionate about technology
• Prides themselves in exceptional workmanship 
• Good attention to detail and enjoys accuracy 
• Able to work quickly 
• Willing to go the extra mile 
• Great attitude - energetic, enthusiastic, and motivated
• Must be able to operate professionally and manage conflict situations professionally 
• Well-groomed and highly presentable
• Be patient, tolerant and diplomatic
• Ability to work as part of a team
• Analytical thinker
• Problem Solver

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]