Vacancy: Technician CPT

Technician

Role Description

Location: Cape Town, South Africa

Full-time and Office based

Reporting Line: Technical Manager

Job Purpose

This role requires a qualified computer technician, with exceptional workmanship, to assess, diagnose and
repair hardware.
The candidate must have a comprehensive knowledge of computer systems and be able to work diligently
and accurately using their developed problem-solving skills to ensure optimal workshop functionality,
whilst maintaining effective turnaround times and service levels.

Recruitment Specialist

[email protected]

This role requires a qualified Computer Technician to assess, diagnose, and repair IT Hardware and related equipment. 

• Repair desktop systems by performing hardware troubleshooting and repairs
• Test, repair, or replace faulty components as needed
• Conduct repairs on notebooks, mobile devices, and tablets
• Perform peripheral testing for vendor escalation, including printers, digital cameras, and CCTV systems
• Recover and repair software across all operating systems
• Troubleshoot communication devices such as network LANs and WANs
• Maintain job card updates and provide customer feedback on repairs
• Provide telephonic support to assist with troubleshooting
• Deliver on-site support as required

Experience and Knowledge:

• Work effectively in a well-organized environment
• Complete jobs quickly and efficiently
• Demonstrate excellent communication skills
• Go the extra mile and complete tasks promptly
• Apply excellent technical skills to tasks and challenges
• Diffuse delicate situations professionally and with tact
• Utilize MS Office Suite proficiently
• Understand networking concepts and principles
• Apply solid knowledge of the Windows operating system (OS)
• Possess comprehensive knowledge of Windows processing hardware

Skills and Education:

• Matric with mathematics is essential
• A+ with 3 years of technical experience
• Manage time effectively to ensure tasks are completed within deadlines
• Maintain a great attitude by being energetic, enthusiastic, and a quick learner
• Organize tasks efficiently and ensure meticulous attention to the quality of work
• Learn new software tools and processes quickly
• Utilize excellent computer literacy skills in MS Word, Excel, Outlook, PowerPoint, and
  presentation tools
• Focus on delivering high-quality service consistently
• Prioritize customer needs and maintain a customer-focused approach
• Plan and prioritize workloads to meet deadlines and manage high-pressure environments
• Communicate effectively through writing, speaking, and interpersonal interactions
• Execute administrative tasks with a high level of skill and organization
• Understand basic finance principles and apply them when required
• Go the extra mile to achieve success and exceed expectations
• Drive innovation by adopting and promoting the use of technology
• Motivate others to achieve shared goals and maintain team morale
• Negotiate in a cooperative manner to achieve amicable outcomes
• Exhibit tact through courteous, diplomatic, and respectful interactions
• Strive for excellence by setting high standards and pursuing continuous improvement
• Provide positive, helpful, and productive feedback to colleagues and stakeholder
•  Establish effective communication channels and maintain personal contact for liaison
• Convey information clearly through written and verbal communication.
• Decide effectively by making sound judgments, taking action, and applying corrective measures when needed
• Evaluate situations by asking questions, analysing details, and paying attention to key elements

• Mature and outgoing individual
• Well-groomed and highly presentable
• Well organized individual
• High attention to detail
• Positive individual
• High level of energy
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Ability to work as part of a team
• Analytical thinker
• Problem Solver

COMPLIANCE COMPETENCIES

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]