Vacancy: Sales Operations Coordinator

Sales Operations Coordinator

Role Description

Location: Durban, Kwa-Zulul Natal, South Africa

Full-time and Office based

Reporting Line: Sales Manager

Job Purpose

The sales operations coordinator will support the sales team and ensure smooth and efficient operations within the sales department. This role will involve a variety of administrative and coordination tasks to help the sales team achieve their targets and maintain high levels of customer satisfaction. They will play a crucial role in streamlining sales operations and supporting the sales team in achieving their goals

Recruitment Specialist

[email protected]

• Assist the sales team with day-to-day administrative tasks including scheduling meetings, organizing travel arrangements, and managing correspondence.
• Prepare and distribute sales-related reports and documents as required.
• Oversee the order lifecycle from receipt to delivery, ensuring accuracy and timely processing of customer orders.
• Coordinate with logistics and production teams to address any issues related to order fulfillment.
• Serve as a primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Maintain professional relationships with clients and provide excellent service throughout the sales process.
• Track sales performance metrics, generate reports, and analyze data to provide insights into sales trends and areas for improvement.
• Assist in preparing sales presentations and proposals.
• Collaborate with marketing, finance, and logistics teams to ensure alignment on sales strategies, promotions, and operational processes.
• Facilitate communication between the sales team and other departments to ensure timely and accurate execution of sales initiatives.
• Maintain and update customer and sales data in CRM systems or other databases.
• Ensure data accuracy and integrity, and generate reports as needed.
• Prepare and process sales contracts, quotations, and other relevant documentation.
• Ensure compliance with company policies and procedures regarding sales documentation.
• Provide support to the sales team in achieving their goals by assisting with lead management, customer follow-ups, and other sales-related activities.
• Organize and coordinate sales events, trade shows, and promotional activities.
• Assist the sales manager in the implementation of the organization's sales initiatives and strategies.
• Analyzing sales data to optimize sales efforts and better identify potential opportunities to expand product depth and breadth.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Experience and Knowledge:

• A minimum of three (3) years’ experience in sales 
• Proven track record of sales success within an ICT distribution business
• Knowledge of the IT market, reseller channels, marketing and promotional strategies is essential
• Understanding of IT industry and OEM channel

Skills and Education:

• Matric with mathematics is essential and a Sales and/or Marketing qualification is required, college diploma or university degree is preferred
• Maintain high level of customer service
• Ability to effectively prioritize workloads and manage time
• Mature outgoing personality, energetic go getter with a will to succeed
• Strategic thinker with strong planning and execution skills
• Excellent customer engagement and relationship building skills
• Strong negotiation skills
• Above average computer literacy in MS Word, Excel, Outlook and PowerPoint 
• Service quality orientated 
• Customer focused 
• Copes effortlessly within a high stress and pressurized environment 
• Excellent communication, writing and people skills 
• Willing to go the extra mile and succeed 
• Technology driven 
• Ability to work with numbers
• Ability to provide positive, helpful & productive feedback
• Able to establish effective personal contact / channel for communication between parties

• Mature and outgoing individual
• High attention to detail
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Patience, tolerant and diplomatic
• Ability to work as part of a team
• Well-groomed and highly presentable
• Well organized individual
• Assertive and positive individual
• High level of energy
• Motivated and driven
• Self-starter and self-confidence
• Problem solver
• Positive attitude
• Proactive individual

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]