Vacancy: Reverse Logistics Clerks x2 - Warranty Facilitation Centre

Reverse Logistics Clerk

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting Line: Warranty Manager

Job Purpose

The purpose of a Reverse Logistics Clerk is to coordinate and process warranty returns. They will log collections, book in with the various ASP’s, log collections from ASP’s, and log returns to the customers.

Recruitment Specialist

[email protected]

• Manage courier collection and returns 
• Coordinate and process Warranty returns
• Receive, inspect, and process returned products 
• Manage and book in on ERP and Ticketing system
• Manage and book in with various ASP’s.
• Update inventory records, ERP, Ticketing and ASP Portals
• Identify trends and opportunities for process improvement
• Comply with company policies and industry regulations
• Maintain SLAs
• Stock Management
• Documentation Management

Experience and Knowledge:

• A minimum of 1 to 3 years in a similar position 
• Experience working with large volumes of administration
• Experience working in a team environment and collaborating with other team members
• Intermediate computer literacy in MS Word, Excel, Outlook, and PowerPoint 
• Experience working in a customer services environment will be an advantage

Skills and Education:

• Matric 
• Able to work in a well-organized, efficient, and meticulous manner
• Good attention to detail
• Excellent business communication skills, writing skills, and people skills are required.
• Quick and continuous learner of new software tools and processes
• Service quality orientated
• Customer focused
• Excellent time management i.e., deadline driven, able to plan and prioritize a high workload
• Excellent administration skills
• Good written and verbal communication skills to provide feedback to customers 
• Able to work as a team and collaborate with others as well as to work independently 
• Good analysis and evaluation ability

• Mature individual
• Passionate about technology
• A perfectionist who enjoysdetail and is accurate
• Able to work quickly 
• Willing to go the extra mile 
• Great attitude - energetic, enthusiastic, and motivated
• Must be able to operate professionally and manage conflict situations professionally 
• Well-groomed and highly presentable
• Be patient, tolerant and diplomatic
• Ability to work as part of a team
• Analytical thinker
• Problem Solver

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]