Vacancy: Retail Credit Controller

Retail Credit Controller

Role Description

Location: Midrand, South Africa

Full-time and Office based

Reporting Line: National Credit Manager

Job Purpose

The successful candidate will oversee the complete credit control function within the retail accounts
receivable department.

Recruitment Specialist

[email protected]

• Perform full-function credit control
• Resolve all queries related to proof of delivery, goods returned, rebates, or claims within a reasonable timeframe
• Coordinate with warehouse and sales staff on credit control issues
• Assume responsibility for performance and duties as outlined by company policy
• Complete monthly debtor reconciliations
• Address outstanding queries daily
• Forecast monthly cash flow and banking needs
• Process daily receipts, age debtor accounts accurately, and assist cash book clerks in resolving queries
• Provide daily support to other departments, including sales and warehouse
• Report payment defaults to the Retail Credit Manager
• Achieve monthly collection targets and reduce days sales outstanding
• Complete monthly statements and close-off procedures

Experience and Knowledge:

• At least 5 years of relevant experience in retail credit control
• Strong understanding of the National Credit Act or related legislation
• Advanced Excel proficiency, including Pivot Tables and VLOOKUP

Skills and Education:

• Matric with mathematics is essential; a relevant financial tertiary qualification is preferred
• Own transport with a valid driver’s license
• Strong reconciliation and administrative skills
• Ability to work independently and without direct supervision
• Excellent time management: deadline-driven, organized, able to plan and prioritize high workloads
• Advanced computer skills in MS Word, Excel, Outlook, and PowerPoint
• Ability to perform well under pressure in a high-stress environment
• Exceptional communication, writing, and interpersonal skills
• Willingness to go the extra mile to achieve success
• Tech-savvy and proficient with numbers for basic calculations
• Self-motivated with strong people-management skills
• Skilled in negotiation for cooperative, amicable outcomes
• Tactful, courteous, and respectful in interactions
• Committed to excellence and continuous improvement
• Provides constructive, productive feedback
• Effective communicator for establishing contact and liaising between parties
• Strong written and verbal communication abilities
• Decisive, with the ability to make judgments, take action, and correct issues
• Detail-oriented, analytical, and thorough in evaluations

• Mature, outgoing, and personable
• Well-groomed and highly presentable
• Exceptionally organized with high attention to detail
• Positive, energetic, and motivated to go the extra mile
• Team-oriented with strong analytical and problem-solving skills

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]