Vacancy: Product Manager - Enterprise Networking (Alcatel-Lucent Enterprise & Ruckus)

Product Manager - Enterprise Networking (Alcatel-Lucent Enterprise & Ruckus)

Role Description

Location: Midrand, Gauteng, South Africa

Full-time and Office based

Reporting: Business Unit Manager: Enterprise Networking

Job Purpose

The successful candidate will be responsible for driving internal Enterprise Networking sales and product processes to achieve targets, acting as a bridge between the internal Brand team, the organization’s Sales teams and the vendor. 

Ann Pinto

Recruitment Consultant / HR Officer

[email protected]

• Understand and implement Pinnacle strategy and policies in alignment with product 
• Provide product support (PDF Spec Sheets, Web Info, Sales Support, Customer Support-Systems Integrators) 
• Produce and review reports and target tracking information 
• Engage with all relevant parties at Pinnacle and subsidiary companies 
• Ensure product pricing and product positioning is relevant and updated 
• Assist Sales staff to produce accurate quotations 
• Assist stakeholders with product codes, pricelists and costing 
• Maintain pricelists on internal systems 
• Ensure all stakeholders are aligned 
• Provide pre-sales and post-sales support to Sales teams 
• Drive sales strategically and orders on active and aging stock 
• Manage web page product updates
• Attend weekly Sales meetings and assist in resolving stock issues 
• Support the Logistics and Warehouse teams with vendor recalls 
• Process sales orders and purchase orders on ERP system from local and international suppliers 
• Assist in the operations and usage of the ‘order managing process’ to maintain service and stock levels 
• Manage and track rebates and incentives received from suppliers 
• Liaise with suppliers for procure, receive and utilize promotional funds and materials 
• Maintain relationships with customers to understand their requirements and incorporate these into the stock forecasting 
• Facilitate, organize and provide relevant product training internally and to the different branches 
• Keep up-to-date and continuously improve and develop product knowledge 
• Stay constantly updated with all developments and trends in the Retail and Consumer market

Experience and Knowledge:

• A minimum of three years’ of working experience in a Product Management environment.
• A minimum of 3 years experience in a Distribution environment 
• IT Distribution experience will be an advantage 
• Alcatel-Lucent Enterprise & Ruckus Networking specific knowledge will be very beneficial 
• Must understand the IT market and the specific needs around the different market segments (sub-distributors, select resellers, resellers, and end-users)
• Understanding of product knowledge
• Understand technology roadmaps
• Understand the Logistics/ Warehouse process
• Experience working in IT Sales will be an advantage 
• Retail experience will be advantageous.
• Business networking skills and experience 
• Experience working in a customer service environment 

Skills and Education:

• Matric with mathematics is essential, 
• Sales and Marketing tertiary qualification and/or a relevant diploma will be an advantage 
• Above average administration skills with attention to detail
• Good Excel spreadsheet knowledge in drawing up and utilizing reports (stock management, product reordering, aging stock, etc.)
• Customer service and service quality orientated
• Good time management 
• Negotiation skills  
• Tactful and diplomatic 
• Effective communicator – able to liaise and manage communication between various stakeholders 
• Good written communication 
• Solid business acumen 

• Good and professional communication skills
• Relationship building skills
• Ability to complete a task with minimum supervision
• Ability to manage stress and work in a high pressure environment 
• Analytical thinker and problem solver
• Must show initiative and take accountability 
• Proactive and positive individual
• Planning and organizing skills
• Self-managed
• Attention to detail
• High energy levels
• Patience
• High level of customer service
• Must be able to work under pressure as this is a mission critical product set

All applications in the form of a detailed CV must be forwarded to:

Ann Pinto
[email protected]