Vacancy: Internal Account Manager: Nelspruit

Internal Account Manager

Role Description

Location: Nelspruit, South Africa

Full-time and Office based

Reporting Line: Branch Manager

Job Purpose

The incumbent will manage and grow existing customer accounts through regular communication and
relationship building. Identify customer needs, provide relevant solutions and contribute to the growth of the organization by achieving sales targets and establishing new customers. They will work closely with the
Sales team and other internal departments to ensure customer satisfaction.

Recruitment Specialist

[email protected]

Customer Relationships

• Identify and understand role players in each assigned account.
• Liaise between divisions and customers to efficiently communicate deliveries and ETA feedback etc.
• Act as the first point of contact with the customer.
• Portray professionalism and confidence that delivers the ultimate in customer service.
• Build and maintain an active customer base

Account Planning

• Implement the agreed sales strategy on named accounts proactively.
• Conduct research to understand each assigned account and provide regular feedback.
• Compile quotations to meet required specifications, applying insight into specific accounts or departments.
• Meet specified objectives set for each account/ownership of account/understanding of
  individual Account's terms and conditions.

Sales

• Capitalize on opportunities through the negotiation of prices to achieve sales targets set by the management team.
• Maintain proactive telephone contact with both existing and prospective customers.
• Deal with telephone inquiries requesting quotations for products, compiling information on the desired products or datasheets effectively.
• Maximize sales by continually expanding orders and upselling on all incoming and outgoing calls.

Order Process - Consultative Selling

• Create quotations from requests received.
• Ensure all orders received are entered into the system accurately.
• Meet and exceed the agreed SLAs on quoting and deliveries.
• Ensure a consistent closure rate within appropriate timelines.
• Follow up on warehouse until in production and up to point of delivery.
• Follow up on quotations submitted

Client Communication

• Ensure that all customer complaints, issues, and queries reach a successful and positive conclusion.

Activity Reporting

• Process relevant orders, delivery notes/collection notes, back orders, ETA’s, and feedback communication
• Follow up on queries, quotations, deliveries, and payments timeously.
• Provide management with sales on-hand reports timeously on a weekly basis.

Experience and Knowledge:

• A minimum of 2 to 3 years of sales experience in an Internal Account Manager position.
• Previous account management experience within the ICT Distribution industry will be an advantage.
• Previous experience selling and working with customers at all levels of an organization including high-profile customers.
• Experience in identifying sales opportunities and using skill sets to develop solutions.
• Working experience in a customer service environment.
• Experience preparing and presenting quotations.
• Experience developing sales plans.

Skills and Education:

• Matric, with mathematics is essential.
• A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage.
• Intermediate skills in MS Word, Excel, Outlook, and PowerPoint.
• Proven account management skills/sales ability.
• Excellent verbal and written business communication skills.
• Fluent in Afrikaans.
• Good sales presentation skills.
• Able to complete basic calculations (ability to work with numbers).
• Organized individual who is deadline-driven with good time management skills.
• Excellent interpersonal skills.
• Good attention to detail.
• Developed negotiation skills.

• Able to work in a pressured environment, to chase and meet targets.
• Passionate about sales.
• Interested in IT products and technology.
• Interested in continuously learning about technology products.
• Confident, self-motivated, and display a high level of energy.
• Customer service orientated.
• Enjoy collaboration and able to work as part of a team.
• Willing to go the extra mile to deliver the exceptional.
• Strong administrative abilities.
• Self-managed.

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]