Vacancy: External Account Manager: SADC

External Account Manager: SADC

Role Description

Location:Midrand, Gauteng, South Africa

Full-time and Office based

Reporting Line: Sales Manager

Job Purpose

The purpose of the External Account Manager role is to drive business growth by managing and
developing strong relationships with key clients and resellers. This role involves proactively identifying
new sales opportunities, achieving revenue targets, and expanding the company’s market presence
within a designated territory, particularly in the SADC region. The External Account Manager will also
provide expert guidance on enterprise solutions, present and influence key stakeholder decisions, and
ensure high-quality service delivery to meet client needs. Through strategic account management and
a deep understanding of the company’s products, this role supports long-term customer retention,
satisfaction, and business profitability.

Recruitment Specialist

[email protected]

• Oversee a portfolio of assigned customers in the SADC region, developing new business opportunities and identifying key resellers
• Act as the primary point of contact for all reseller account management matters
• Build and maintain strong, long-lasting business relationships with resellers
• Achieve individual and departmental revenue and gross profit (GP) targets
• Foster trusted advisor relationships with key decision-makers and sales teams within reseller organizations
• Develop and maintain a robust and realistic sales pipeline
• Ensure timely and accurate submission of sales forecasts
• Communicate the progress of monthly and quarterly initiatives clearly to the Sales Manager
• Identify opportunities for growth with existing clients and implement strategies to meet sales quotas. On-board new, key resellers who are not yet trading with Pinnacle
• Focus on closing enterprise business and securing high-value opportunities.
• Travel monthly to meet with resellers and conduct detailed account planning sessions.
• Prepare comprehensive reports on account planning sessions for each customer and follow up on action points.
• Collaborate with internal teams and vendors to ensure sales targets are achieved.
• Manage the entire sales process efficiently, from the initial quote request to the delivery of goods to the customer.
• Support the finance team in collecting payments from resellers.
• Stay informed about market trends, customer buying behaviours, and the economic and political conditions in each country.

Experience and Knowledge:

• A minimum of three (3) years’ experience in a similar position
• Experience in selling Enterprise Solutions (Cloud, Cyber Security, Servers, Storage, Networking) and Infrastructure (cabling, racks & cabinets)
• Proven work experience as an External Account Manager, Key Account Manager, or Sales Account Manager in the SADC region
• Must have established business relationships with key resellers in SADC
• Proven track record of achieving sales targets regularly
• Proven ability to manage multiple account projects simultaneously while maintaining attention to detail
• Good technical knowledge on enterprise solutions to advise resellers and hold informed discussions
• Own transport and valid driver’s license
• Experience in high-stress, pressurized environments 

Skills and Education:

• Matric with Mathematics (essential) and a relevant tertiary qualification
• Above-average computer literacy in MS Word, Excel, Outlook, and PowerPoint
• Excellent communication, writing, and interpersonal skills
• Ability to communicate, present, and influence decisions of key stakeholders
• Good time management and organizational skills; deadline-driven with the ability to plan and prioritize a high workload
• Basic calculation skills (ability to work with numbers)

• Mature and outgoing individual
• High attention to detail
• Positive individual
• High level of energy
• Passionate about sales
• Natural tendency to be competitive
• Self-driven and willing to go the extra mile
• Problem solver
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Ability to work as part of a team

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]