Vacancy: Booking Clerk

Booking Clerk

Role Description

Location: Midrand, Gauteng,  South Africa

Full-time and Office based

Reporting Line: Technical Manager 

Job Purpose

The Booking Clerk will be providing a high level of customer service by assisting customers to accurately
book their faulty products for repair.
This role will support the business by ensuring the correct capture of customer information, providing
feedback to customers on the repair status, inspecting stock for damage, and noting irregularities in the
system.

Recruitment Specialist

[email protected]

• Welcome and greet customers upon arrival
• Inspect units for damage and/or scratches, detailing findings on the internal Pinnacle system
• Verify customers’ product warranties prior to booking
• Create customer job cards and capture correct item details, including accessories on the job card
• Obtain information from the customer, capturing this correctly on the job card
• Follow the administration process ensuring all customers’ PODs are safely maintained
• Represent the Company to the customer by providing a high service level
• Assist Clients with queries and support
• Assist Technical teams with required information and provide support to them where necessary
• Follow third-party repair processes, procedures, and agreements
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality

Experience and Knowledge:

• 2-3 years of experience in a similar position
• Experience in a customer service environment
• A minimum of 2 years of experience in an administration-focused position

Skills and Education:

• Matric
• Intermediate skills in MS Word, Excel, Outlook, and PowerPoint
• Excellent verbal and written business communication skills
• Able to complete basic calculations
• Organized individual who is deadline-driven with good time management skills
• Excellent interpersonal skills
• Good attention to detail
• Customer Service focus

• Good listening skills
• Exceptional interpersonal skills
• Multitasking abilities
• Respectful and honest
• A high level of perseverance
• Be patient, tolerant, and diplomatic
• Ability to work as part of a team
• Mature outgoing personality, energetic go-getter with the will to succeed
• Good time management and well-organized
• Able to manage pressure and a high workload
• Willing to go the extra mile
• Service quality orientated

Compliance Competencies

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

All applications in the form of a detailed CV must be forwarded to:

Recruitment Specialist
[email protected]