Contact Center Software

Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headache of owning it.

Recording and Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping and encryption. Quality Management helps optimize agent coaching, training and performance.

Agent Improvement

Optimize contact center agent skills and engagement while improving Customer Experiences (CX).

Self-Service

Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition and voice biometrics.

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Use AI to optimize processes, services, resources and solutions - and improve overall business outcomes.

Outbound Communications

Proactively engage with customers, partners, and suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Workforce Management (WFM)

Deliver a high-quality customer experience and improve agent job satisfaction while reducing costs by efficiently staffing your contact centre with the right number of agents with the correct skills.

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.