Pinnacle stands at the forefront of
value-added ICT distribution.
Established in 1993 with a deep-rooted entrepreneurial ethos, we pride ourselves on offering a wide array of premier technology products seamlessly delivered throughout South Africa and the broader Southern African region. Our operations are fuelled by a blend of technical prowess, unyielding drive, and steadfast determination, all aimed at Delivering the Exceptional.
As an authorised and exclusive distributor for numerous leading ICT brands, Pinnacle brings cutting-edge hardware, software, and technology solutions to the local market.
Our commitment to delivering excellence infiltrates every aspect of our business. We firmly believe that our technical expertise, drive, and determination are what truly set us apart.
Pinnacle provides resellers with a comprehensive service offering, bolstered by complimentary value-added services, and underscored by our dedication to digital transformation through our e-commerce website. While we excel in the traditional ICT distribution space, particularly in client devices, our portfolio extends to encompass Compute, Hyperconverged, Storage, Infrastructure, POS, Power, and Security Solutions.
Our business objective is to provide resellers with top-quality ICT products, backed by exceptional technical skills and delivery standards.
Delivering the Exceptional
The philosophy is simple:
Where expertise meets drive and energy exceptional things happen.
This means:
✦ Delivering exceptional service
✦ Delivering exceptional products
✦ Delivering exceptional knowledge
✦ Delivering exceptional technology
✦ Delivering exceptional experiences
✦ Delivering exceptional commitment
✦ Delivering exceptional teamwork
Size and Location
Pinnacle proudly employs approximately 600 employees.
Pinnacle’s footprint, scale and size allow our resellers to access a broad range of world-class ICT products which we are able to deliver seamlessly throughout all major centers across the country and almost the entire SADC region.
Our headquarters are in Johannesburg and we have branches in Durban, Cape Town, Bloemfontein, Nelspruit, Gqeberha, and Namibia.
Our SADC business division facilitates our growth outside of the border, and services and advances Pinnacle’s capacity to sell ICT products in surrounding African countries. Growth continues to take place in Zimbabwe, Zambia, Mozambique, Angola and Malawi.
Who we Supply
Pinnacle is geared to deliver exceptional service by catering to the diverse needs of ICT resellers, spanning from individual entrepreneurs to prominent entities in the commercial, government, and education sectors.
Who are our customers?
In today’s industries, ICT equipment has evolved into a necessity. Pinnacle has forged partnerships with numerous resellers and corporate clients to cater to various sectors with a wide array of IT equipment and deployment options, spanning from simple plug-and-play products to intricate enterprise solutions.
Sectors Serviced
In today’s industries, ICT equipment has evolved into a necessity. Pinnacle has forged partnerships with numerous resellers and corporate clients to cater to various sectors with a wide array of IT equipment and deployment options, spanning from simple plug-and-play products to intricate enterprise solutions.
✦ Education
✦ Healthcare
✦ Retail
✦ Public Sector
✦ Mining
✦ Financial
✦ Travel & Leisure
Service Providers & Installers
At Pinnacle, our team of vibrant and accredited installers and service providers are on a mission to revolutionise IT setups! From setting up state-of-the-art computers, servers, and networking equipment to installing cutting-edge operating systems, productivity tools, and security software, they leave no stone unturned. Each installation is not just a job but a passion project, driven by a deep understanding of the products and services and a burning desire to meet the unique needs of every customer.
SMB Channel
The beating heart of our enterprise lies within the realm of small to medium-sized business (SMB) technology channel sales. This segment stands as a pivotal force within the broader technology landscape, dedicated to empowering small and medium-sized enterprises with transformative technology solutions and services. As the demand for digitalisation and cloud-based solutions among SMBs continues to surge, this sector experiences an exhilarating period of rapid growth.
Public Sector & Education
As a local OEM and distributor, Pinnacle is one of a handful of OEM’s that is currently approved on the current SITA transversal contracts (client device and server and storage) that service National, Provincial and Local Government Departments as well as Government Agencies and Parastatals. The contracts are currently serviced by our approved resellers for the various transversal contracts on a provincial basis.
Commercial Business
Within our company, the commercial sales unit is dedicated to selling and distributing cutting-edge IT hardware, software, and services to thriving corporate giants and dynamic enterprise sectors. Our clientele spans government entities, educational institutions, and non-profit organisations, adding a dash of diversity to our vibrant portfolio.
Mass Retail
The mass retail team provides our products to major national chain stores, including the JD Group (Incredible Connection, HiFi Corporation, etc.), Makro, and Game. We cater to the expanding lower LSM sector of the market by offering competitively priced products. Additionally, our channel includes computer resellers who cater to businesses and NGOs across all tiers. Furthermore, the retail team distributes our products to well-known online national retailers such as Takealot and Loot.
What we Sell
Distribution
At Pinnacle, we blend a rich array of top-tier technology products and services to enhance our locally manufactured offerings. Our product range is constantly growing and adapting, covering the full spectrum of ICT hardware equipment and peripherals. From renowned international brands like Lenovo, Dell, Intel, HP, and Microsoft, to the innovative offerings of Huawei, our range leaves no stone unturned in delivering excellence across our products.
What we Do
Enterprise Solutions
The Pinnacle Enterprise Solutions division offers a full turnkey solution. The Enterprise product range has been selected based on best-of-breed and interoperability between brands ensuring a cohesive solution. The focus on enterprise includes data protection, security, performance management, anti-virus, out-of-band management, analytics, storage solutions, network management and monitoring.
The Pinnacle Enterprise Solutions division has invested in highly cross-skilled staff around these product sets with the aim of delivering the exceptional.
We provide Professional Services to our resellers and will continue to invest in upskilling staff to be able to provide SMME partners with the ability to co-deploy larger solutions within their customer base.
By adding these additional Professional Services, Pinnacle is able to augment and build on current services - while also becoming certified system engineers across solutions within the Enterprise portfolio.
✦ Enterprise Solution
✦ Hardware
✦ Software
✦ Support
✦ Security
✦ Storage
✦ Infrastructure
✦ Hybrid Cloud/ Public Cloud/ Private Cloud
✦ HCI
✦ Software Defined Computing
✦ Switching
Proline
Proline is a proud South African brand that emerged in 1994 under the Pinnacle umbrella.
Throughout its journey, Proline has cemented its reputation in the South African landscape as a provider of top-notch yet cost-effective monitors, PCs, notebooks, and all-in-one (AIO) devices, with a particular emphasis on serving the education and retail sectors. Proline Power Solutions is the latest addition to the Proline family.
With boundless potential, Proline remains steadfast in its belief that there’s a perfect Proline solution for every requirement, paving the way for endless possibilities.
The Proline range is assembled in a contemporary ISO 9001:2015 certified assembly line capable of producing up to 8,000 units per month. Only Tier 1 and A-grade components are used and all systems are tested with the Windows Hardware Quality Labs (WHQL) program to ensure accurate functioning with Microsoft products.
Proline Value Added Services
Proline goes above and beyond in delivering an array of value-added services to our customers! Whether it’s complimentary offerings or services at a nominal fee, our goal is to ensure flawless execution of plans. Within our cutting-edge assembly facility, we don’t just add small touches – we infuse every detail with immense value, setting the stage for unparalleled customer satisfaction!
Point of Sale
Specialised Point-of-Sale technology division of Pinnacle, with a focus on technology used for improving business productivity in the retail, logistics, manufacturing and other supply chain-related industries.
Pinnacle also distributes data capture terminals, Point-of-Sale hardware and Large Format Displays.
Pinnacle also represents leading international vendors of industrial label printers, bar code scanners and rugged mobile computers used for Enterprise Mobility. Pinnacle has a sales and technical team with specialist knowledge in the Point-of-Sale, printing, bar code scanning and data capture industries and provides sales and support to a large reseller base that focuses on this market.
Pinnacle has been involved in various exciting point of sale installations, including:
✦ Paradise Beach Hotel (Zanzibar)
✦ Fumba Beach Lodge (Zanzibar)
✦ Swahili House (Zanzibar)
✦ Tintswalo Atlantic (Cape Town)
✦ Roco Mamas (Cape Town)
✦ McDonalds
✦ Starbucks (Cape Town)
✦ Dischem (National)
✦ Sandvik (Gauteng)
✦ Benteler (Gqeberha)
✦ KFC (Durban, KZN)
✦ OBC Group (Gauteng)
✦ Liquor City (Gauteng)
ICT Infrastructure - Data
Storage Services
Data Storage Services the ICT Infrastructure market, offering a complete product portfolio and comprehensive national support service. Data Storage Services’ range of high-quality products, combined with its commitment to service excellence, has placed it at the forefront of its field in Southern Africa.
Data Storage Services supplies ICT infrastructure products which include structured cabling solutions, racking systems, purpose-built electronic enclosures and also complementary infrastructure products such as media converters, optical fibre CCTV and co-axial products for telecommunication and data infrastructure solutions.
Life Safety & Security
With Pinnacle Security Solutions, Pinnacle brings exceptional distribution to the Life Safety & Security industry.
Adding to Pinnacle’s already vast array of superior products; Pinnacle Security Solutions acts as a specialised Supplier and Design / Marketing Support centre for a range of world-class CCTV, Public Address, Evacuation, Access Control, Fire Detection and Gas Suppression products.
Pinnacle Security Solutions provides top-notch solutions for small- to high-end applications in the banking, commercial, education, government, healthcare, logistics, manufacturing, mining, retail, sport, transportation and other related industries.
We don't mean to brag,
but we are a big deal in our industry
See More Awards >>>
See some of the awards we are proud to showcase, truly exceptional people, win exceptional awards.
- Commvault 2023 Distributor of the Year
- Huawei 2023 Commercial Partner of the Year
- 2022 Dell Technologies Partner Program - Excellence in Marketing
- 2022 HP Distributor of the Year
- 2022 HP Distribution - Highest Growth
- 2022 HP Distributor of the Year - Retail
- 2022 HP Distribution BU Manager of the Year
- Channelwise 2022 Distributor of the Year
- Channelwise 2022 Distributor of the Year - Components and Accessories
- Channelwise 2022 Distributor of the Year - End User Devices
- Channelwise 2022 Distributor of the Year - Networking (Datanet)
- Commvault 2022 Distributor of the Year
- Huawei 2021 Commercial Market Partner of the Year
- Hikvision 2021 Best Growth National Distributor
- Channelwise 2021 Distributor of the Year
- Channelwise 2021 Distributor of the Year – Components & Accessories
- Channelwise 2021 Distributor of the Year – Security
- Channelwise 2021 Distributor of the Year – End User Devices
- Channelwise 2021 Distributor of the Year - Networking
- Infinidat 2021 Distributor of the Year - EMEA
- Lenovo IDG Service Partner of the Year FY20/21
- Nutanix Superior Back-End Support 2020
- Nutanix Superb Technical GuruEnhancing the Channel 2020
- Lenovo Commercial Deal of the Year FY19/20
- 2020 Channelwise Award Datanet, Cabling Partner of the Year
- Nutanix Rockstar awards 2020 - Superior back end Support - Richard Lace
- Nutanix Rockstar awards 2020 - Superb technical guru enhancing the channel - Johan Lotter
- Lenovo 2020 Commercial Deal of the Year
- Huawei 2019 Capability Partner of the year
- DellEMC 2018 Regional Distributor of the Year
- Channelwise 2018 Consumer Electronics Distributor of the Year
- Channelwise 2018 Datanet- Cabling Distributor of the year
- Huawei 2018 5 Star CPS Award for Network Energy
- Huawei 2017/2018 Presales Capability Partner of the year
- Commvault 2018 Distributor of the year
- Channelwise 2017 Consumer/SME Distributor of the year
- Channelwise 2017 End User Computing Consumer/SME Distributor of the year
- Channelwise 2017 Servers, Storage and Networking/SME Distributor of the year
- Channelwise 2017 Printers, Peripherals and Consumables Consumer/SME Distributor of the year
- Alcatel Lucent 2017 Alcatel Lucent Accredited Enterprise Distributor
- Aten Best Performance Outsourcing Sales and Promotion
- Intel 2017 Technology Provider Platinum Status
- Microsoft 2017 Highest Business Growth in MEA Region (Devices)
- Huawei 2017 5 Star CPS Award for Network Energy
- Proline 2017 HTXT. Africa Gear of the Year Award- Best Business UPS
- Seagate 2017 EMEA Consumer Award
- Huawei 2016 Certified Service Partner: IT
- Channelwise 2016 Consumer/SME Distributor of the Year
- Channelwise 2016 Components/SME Distributor of the Year
- Lenovo 2016 End User Computing Consumer/SME Distributor of the year
- Lenovo 2015/2016 Distributor of the year
- Lenovo 2015/2016 Brand Ambassador of the Year FY 2015/2016 Special Recognition Suria Pretorious,
- Lenovo Best Premier Product Distributor of the Year FY 2015/2016
- Lenovo Transactional Distributor of the Year FY 2015/2016
- Channelwise 2015 Consumer/SME Distributor of the Year
- Channelwise 2015 Components/Consumer SME Distributor of the Year
- Channelwise 2015 End User Computing Consumer/SME Distributor of the Year
- Channelwise 2015 Printers, Peripherals and Consumables Consumer/SME Distributor of the Year
Customer Complaints
To improve our customer service and keep on Delivering the Exceptional, Pinnacle has introduced a complaints mailbox. If you have any complaints regarding orders, stock, customer service or any other Pinnacle-related issues, please feel free to email them to [email protected]
Please remember to include as much detail as possible.